After-sales Services: Problem Solving and Long-term Maintenance

After-sales Services: Problem Solving and Long-term Maintenance This stage aims to handle after-sales issues and maintain customers' willingness for long-term cooperation.1.Arrival inspection support: After customers receive the goods, guide them to conduct quantity checking and quality inspection; if there is a shortage of quantity or quality problems, promptly provide solutions (such as replenishment, return and exchange, negotiation on compensation).2.After-sales problem response: Establish an exclusive communication channel (such as email, WhatsApp), commit to a clear after-sales response time (such as replying within 24 hours), and quickly handle usage problems feedback by customers (such as product adaptability, storage suggestions).3.Long-term cooperation maintenance: Conduct regular return visits to customers to understand their product usage experience; provide preferential policies for old customers (such as bulk purchase discounts, priority production scheduling) to consolidate long-term cooperative relationships.